Kinetic GainSystem Control Plane

RAG Deflection Bot

Knowledge-grounded support deflection for billing, auth, integrations, and workflow operations. This repo models when retrieval can safely answer, when it should partially guide, and when it must escalate immediately.

Knowledge Articles
4
Grounded support documents available for retrieval across the active support surface.
Healthy / Watch
3 / 1
Knowledge assets with stable support posture versus assets that need freshness or escalation review.
Deflection Cases
4
Modeled support requests showing where retrieval can answer, partially guide, or escalate.
Fully Deflected
1
Cases that should close without human intervention when the knowledge layer is current.
Critical Operating Recommendation
Treat every support answer as a governed retrieval surface with an explicit escalation boundary, because the wrong RAG response can erase trust faster than a slow human escalation.

Best use case: high-volume support environments that want to reduce L1 load without letting a bot improvise through billing, identity, or duplication risk.

Product Depth

RAG Deflection Bot turns support automation into a governed revenue-control surface.

The product gives support, success, RevOps, and product teams a shared view of which customer questions can be answered automatically, which need a bounded next step, and which should never be left to a bot. It connects retrieval quality to churn risk, implementation drag, support margin, and customer-trust protection.

GTM analyst lens

Deflection is positioned as margin protection, not chatbot novelty.

Buyers can see the economic story: reduce repetitive L1 load while preserving fast escalation for billing, identity, integration, and duplicate-action risk.

Value architect lens

Every article has a freshness, score, and boundary.

The surface makes value measurable by showing where knowledge is ready to deflect, where it is stale, and where automation could create account risk.

Technical reviewer lens

Retrieval behavior is testable before production rollout.

Routes, API payloads, sample artifacts, and verification checks create a reusable evidence packet instead of relying on screenshots or unsupported claims.

What these repos share

One operator-readable pattern across the suite.

The Kinetic Gain product family converts operational ambiguity into a page, payload, evidence model, and deployment surface leaders can understand quickly.

Knowledge Snapshot

Invoice download and billing history

healthy

Covers where invoices live, how exports work, and when account specialists need to step in.

Billing knowledge/billing/invoice-history.md Freshness 6d

SSO login recovery

watch

Explains standard recovery flow for SSO users before support opens an access incident.

Auth knowledge/auth/sso-login-recovery.md Freshness 18d

CRM sync troubleshooting

healthy

Guides support on mapping validation, sync health, and safe retry posture.

Integrations knowledge/integrations/crm-sync-troubleshooting.md Freshness 9d
Deflection Snapshot

How do I download last month's invoice PDF?

deflected

Boundary: No account discrepancy or payment failure was reported.

Next action: Close with article link and follow-up if totals look wrong.

Our SSO users are stuck in an Okta redirect loop.

partial

Boundary: Safe to deflect first, but tenant-specific SSO mismatch can require escalation.

Next action: Escalate if the second login attempt still loops after cache-cleared validation.

HubSpot contacts stopped syncing after we added a new field.

partial

Boundary: Support can resolve mapping drift, but should not replay unsafe payloads without ops review.

Next action: Escalate if replay would mutate production records unexpectedly.