Kinetic GainSystem Control Plane

RAG Deflection Bot

Knowledge-grounded support deflection for billing, auth, integrations, and workflow operations. This repo models when retrieval can safely answer, when it should partially guide, and when it must escalate immediately.

Operator Verification

Verification keeps the bot tied to governed evidence instead of generic AI copy. Each check proves the repo exposes escalation boundaries, freshness posture, and customer-risk controls.

Verification 1

pass

The repo treats support deflection as an operator system with escalation boundaries instead of a generic chatbot demo.

Verification 2

pass

Knowledge articles are modeled with freshness, health, and risk posture so retrieval quality stays visible.

Verification 3

pass

The deflection lab makes it obvious when support can safely answer, partially answer, or escalate immediately.